We are committed to keeping you informed in advance of your appointment, treatment options, and financial arrangements. We will work with you to plan appointments that accommodate your schedule. Occasionally procedures run longer than planned. If we are unable to seat you within 20 minutes of your appointed time, you may reschedule or receive a $25 credit to your account. We commit to respecting your finances as much as your health. If we over bill your account, we will correct the mistake and add an additional $25 credit to your account. We commit to notifying you of treatment options and financial investment in advance, including any impact to the financial arrangements if treatment plans change.
If we do not notify you in advance, the financial difference between your original treatment plan and the revised one will be at no charge to you. We keep all your dental records and health information strictly confidential. If you need your diagnostic records transferred, we will gladly send or make them available for pick up on the day of your request at no charge.
Expectations for Your First Visit
Thank you for choosing our office! Your first experience in our office will be something special, as you are special to us. When you arrive you will be welcomed by one of our amazing administrative team members. You will be offered a tour of our practice and you will receive a special gift. You will be seated in our lovely reception area that has water, coffee, tea and hot cocoa. We offer free Wi-Fi while you wait for the start of your appointment.
One of our wonderful clinical team members will escort you to one of our comfortable clinical rooms. We have a comfort menu to make your stay with us even more enjoyable. If you need anything during your appointment please do not hesitate to ask. Everyone is here to make your visit the best you have ever had. If your experience is not 5-star please email us at our customer service email firstname.lastname@example.org.
Starting dental care at an early age is very important for long term success as an adult. We see children as young as 18 months for a Happy Tooth visit. Our doctors are great with children of all ages. For more details about our services for children call our office at (919) 371-4428 or use our easy online scheduling to make an appointment today.
We know that sometimes unforeseen things happen to cause all of us to run late for appointments and we certainly understand this. So if you find yourself in this situation please give our office a call as soon as possible to let us know. Once you arrive, the situation can be elevated and one of two things can happen:
- Provide you the services in the amount of time that is left in your appointment
- If we are unable to see you we will find another time that will work best for you
Cary Family Dental prides itself for running on time and we are committed to providing this service. If we do not seat you within 20 minutes of your appointed time, you may reschedule and receive a $25 credit on your account.
Collecting Deposits and Credit Card Information
Any restorative or periodontal appointments requires a $100 or 10% deposit, whichever is higher. More extensive cases may require a 50% deposit to reserve your appointment. The reason we ask for deposits is to reserve your committed appointment. These appointments are reserved just for you. We understand that life happens and you may be unable to make the reserved appointment. We will waive it for the first missed appointment; however, any future missed appointments the deposit will be forfeited.
We require a credit card for unseen balances after insurance pays for each of your visits. We provide estimates only for each procedure and truly do not know the exact amount of reimbursement we will receive from your insurance plan. We no longer do billing for balances less than $100. The card you have chosen to leave on file will be automatically run for these types of balances. We offer 3% and 5% savings for all visits paid in full at the time services are rendered. We will file your visit to your insurance company and they will reimburse you directly. The safety of all of your personal information is of the utmost importance to us. All credit cards are secure with our password protected software.
In order to help us process your payment in a faster and more secure fashion, we have officially transitioned to a cashless practice. Please note we will accept all other forms of payment, including check, debit or credit card.
For your convineince, we are open almost every Saturday throughout the year from 8am to 3pm. As insurance companies are typically closed on Saturdays, it is very important to fill out your new patient online formas 24 to 48 hours in advance of your appointment. This will allow us to verift your insurance coverage before your visit. If you are unable to fill out the forms before your scheduled appointment and we are unable to verify your insurance coverage, we ask that your first visit be paid in full at the time services are rendered. We will file your claim for you and your insurance will reimburse you directly.
When making your Saturday appointment, please be committed to this appointment as Saturdays are a very popular time to book. We have patients waiting for these treasured appointments each week. We understand that you may be unable to keep your appointment. If an emergency arises, please call our office as soon as possible so we can offer your appointment to another patient. If you cancel or reschedule in less than 48 hours, you may be subject to our cancellation guidelines.
Transitioning from Another Office
After you make your appointment you will receive an email with a link to our new patient paperwork, which includes a records release section. You simply fill out the information requested and sign the form. We will be in touch with your other office to request your most current x-rays.
The length of your appointment may vary depending on the appointment type. Typically, our new patient adult appointments are 90 minutes and children under the age of 13 are 60 minutes or less. An emergency visit normally will last 60 minutes. Use our convenient online scheduling tool to find an appointment that works best for your schedule.
New Patient Paperwork
For your convenience, the new patient paperwork will be sent to your email and can also be accessed online. We ask that you fill out the online paperwork 24 to 48 hours prior to your appointment to gives us a chance to place you in our system and verify any insurance you might have.
We understand life gets in the way sometimes, so if you are unable to complete your paperwork online, please arrive at least 30 mins before your appointment so we may greet you, give you a tour of our office and allow enough time for you to fill out your paperwork. Please bring your insurance information with you. If we are unable to verify your insurance we do require payment in full at the time services are rendered. We will file your insurance for you and your insurance company will reimburse you directly.
We want you to feel as comfortable as possible while receiving dental care at our practice. That is why we offer the following comfort amenities at no charge to our patients. Our vision is that a visit to the dentist would not only provide high quality healthcare and a beautiful smile, but it would be a highly enjoyable experience for our patients. When you visit our office, you can take advantage of:
- A full-service coffee bar
- Delicious, refreshing water
- A spa like reception area restroom
- TVs in every room and on the ceiling
- Your favorite shows available on Cable TV
- Headphones and access to radio for your music listening pleasure
- Warm blankets
Feel free to take advantage of our free wi-fi in the office. Bring your laptop, tablet or any other electronic device to your visit and we will help you stay connected. You will find the password in our reception area.
We try our very best to do as much same day treatment as possible. However, every patients needs are different and we can’t ever guarantee same day treatment. Once the dentist takes a look and examines the area(s) of concern you and the dentist will discuss your options and if this procedure can be performed on this same day. We always want to provide our patient’s with convenient and fast ways to achieve their goals of same day treatment and we will if our schedule allows.
We offer a next-day denture service that will allow you to receive custom, quality dentures in just over 24 hours. This process consists of three short appointments. First, a qualifying consultation with one of our doctors, then an-early morning appointment to get your custom denture fit and then a final delivery appointment the very next day. Please call to schedule a qualifying consultation today!
Many people experience some anxiety when visiting the dentist. We certainly understand this and it has been our goal to help patients who are fearful have a positive and enjoyable experience at our office. Some of the ways we help our patients feel at ease are with complimentary earbuds and overhead TVs to help you relax during the appointment and laughing gas or anti-anxiety medication for those who may need it. We’ve found many patients enjoy stopping for a tour before their first visit. Please feel free to come by at any time to see our facilities and meet our friendly team. Or call today to schedule a complimentary consult to meet our wonderful doctors and discuss your main concerns.
We know that having a dental emergency can be stressful and trying to find a dentist who can see you immediately can be difficult. We do our best to schedule your appointment for the very same day you call. Calling first thing in the morning is your best guarantee to see one of our dentists for a true dental emergency. Our online scheduling tool makes it easy to schedule an emergency appointment with us even before the office opens.
Our doctors have many years of experience in cosmetic dentistry and have learned advanced techniques from some of the leading experts in the field of cosmetic dentistry. Click here to schedule a complimentary consult to discuss your smile goals with one of our amazing doctors. They will develop a treatment plan that fits your needs and your budget. Check out some of our before and after photos here.
What Our Patients Are Saying!
As a first time patient, I was warmly welcomed and every person I came in contact with was very friendly. I received a thorough cleaning and was very informed of my needs and any procedure that might be performed.Cindy Covil
I have been a patient of Dr. Acton's for 19 years. You can trust him to listen to you and address your needs and/or fears. He has the most up to date procedures and invest in training all of the staff on both the latest techniques and customer service... I feel safe and well cared for at each of my appointments.Darlene Germano
Dr. Acton is great at what he does and I highly recommend using Cary Family Dental as your new Dentist! PS - their new building is awesome and they have TVs on the ceiling so you can watch when you are getting cleaned!Nathan Campbell
I have been with cary family dental for a few years now and always leave happy! I actually am looking forward to going to this dentist. All staff is always friendly and seem to really care about my well being.Ida Kaeser