What to Expect

It is important to us that our patients know they can expect when visiting our office for the first time.

Our Commitment

We are committed to keeping you informed in advance of your appointment, treatment options, and financial arrangements. We will work with you to plan appointments that accommodate your schedule. Occasionally procedures run longer than planned. If we are unable to seat you within 20 minutes of your appointed time, you may reschedule or receive a $25 credit to your account. We commit to respecting your finances as much as your health. If we over bill your account, we will correct the mistake and add an additional $25 credit to your account. We commit to notifying you of treatment options and financial investment in advance, including any impact to the financial arrangements if treatment plans change.

If we do not notify you in advance, the financial difference between your original treatment plan and the revised one will be at no charge to you. We keep all your dental records and health information strictly confidential. If you need your diagnostic records transferred, we will gladly send or make them available for pick up on the day of your request at no charge.

Expectations for Your First Visit

Thank you for choosing our office! Your first experience in our office will be something special, as you are special to us. When you arrive you will be welcomed by one of our amazing administrative team members. You will be offered a tour of our practice and you will receive a special gift. You will be seated in our lovely reception area that has water, coffee, tea and hot cocoa. We offer free Wi-Fi while you wait for the start of your appointment.

One of our wonderful clinical team members will escort you to one of our comfortable clinical rooms. We have a comfort menu to make your stay with us even more enjoyable. If you need anything during your appointment please do not hesitate to ask. Everyone is here to make your visit the best you have ever had. If your experience is not 5-star please email us at our customer service email wecare@carydental.com.

Children’s Visits

Starting dental care at an early age is very important for long term success as an adult. We see children as young as 18 months for a Happy Tooth visit. Our doctors are great with children of all ages. For more details about our services for children call our office at (919) 371-4428 or use our easy online scheduling to make an appointment today.

Late Appointments

We know that sometimes unforeseen things happen to cause all of us to run late for appointments and we certainly understand this. So if you find yourself in this situation please give our office a call as soon as possible to let us know. Once you arrive, the situation can be elevated and one of two things can happen:

  • Provide you the services in the amount of time that is left in your appointment
  • If we are unable to see you we will find another time that will work best for you

Cary Family Dental prides itself for running on time and we are committed to providing this service. If we do not seat you within 20 minutes of your appointed time, you may reschedule and receive a $25 credit on your account.

Collecting Deposits and Credit Card Information

Any restorative or periodontal appointments requires a $100 or 10% deposit, whichever is higher. More extensive cases may require a 50% deposit to reserve your appointment. The reason we ask for deposits is to reserve your committed appointment. These appointments are reserved just for you. We understand that life happens and you may be unable to make the reserved appointment. We will waive it for the first missed appointment; however, any future missed appointments the deposit will be forfeited.

We require a credit card for unseen balances after insurance pays for each of your visits. We provide estimates only for each procedure and truly do not know the exact amount of reimbursement we will receive from your insurance plan. We no longer do billing for balances less than $100. The card you have chosen to leave on file will be automatically run for these types of balances. We offer 3% and 5% savings for all visits paid in full at the time services are rendered. We will file your visit to your insurance company and they will reimburse you directly. The safety of all of your personal information is of the utmost importance to us. All credit cards are secure with our password protected software.

In order to help us process your payment in a faster and more secure fashion, we have officially transitioned to a cashless practice. Please note we will accept all other forms of payment, including check, debit or credit card.

Saturday Appointments

For your convineince, we are open almost every Saturday throughout the year from 8am to 3pm. As insurance companies are typically closed on Saturdays, it is very important to fill out your new patient online formas 24 to 48 hours in advance of your appointment. This will allow us to verift your insurance coverage before your visit. If you are unable to fill out the forms before your scheduled appointment and we are unable to verify your insurance coverage, we ask that your first visit be paid in full at the time services are rendered. We will file your claim for you and your insurance will reimburse you directly.

When making your Saturday appointment, please be committed to this appointment as Saturdays are a very popular time to book. We have patients waiting for these treasured appointments each week. We understand that you may be unable to keep your appointment. If an emergency arises, please call our office as soon as possible so we can offer your appointment to another patient. If you cancel or reschedule in less than 48 hours, you may be subject to our cancellation guidelines.

Transitioning from Another Office

After you make your appointment you will receive an email with a link to our new patient paperwork, which includes a records release section. You simply fill out the information requested and sign the form. We will be in touch with your other office to request your most current x-rays.

Appointment Length

The length of your appointment may vary depending on the appointment type. Typically, our new patient adult appointments are 90 minutes and children under the age of 13 are 60 minutes or less. An emergency visit normally will last 60 minutes. Use our convenient online scheduling tool to find an appointment that works best for your schedule.

New Patient Paperwork

For your convenience, the new patient paperwork will be sent to your email and can also be accessed online. We ask that you fill out the online paperwork 24 to 48 hours prior to your appointment to gives us a chance to place you in our system and verify any insurance you might have.

We understand life gets in the way sometimes, so if you are unable to complete your paperwork online, please arrive at least 30 mins before your appointment so we may greet you, give you a tour of our office and allow enough time for you to fill out your paperwork. Please bring your insurance information with you. If we are unable to verify your insurance we do require payment in full at the time services are rendered. We will file your insurance for you and your insurance company will reimburse you directly.

Patient Experience

Above all else, we strive to provide the highest quality dental care in a clean, safe, and comfortable environment.

Patient Comforts

We want you to feel as comfortable as possible while receiving dental care at our practice. That is why we offer the following comfort amenities at no charge to our patients. Our vision is that a visit to the dentist would not only provide high quality healthcare and a beautiful smile, but it would be a highly enjoyable experience for our patients. When you visit our office, you can take advantage of:

  • A full-service coffee bar
  • Delicious, refreshing water
  • A spa like reception area restroom
  • TVs in every room and on the ceiling
  • Your favorite shows available on Cable TV
  • Headphones and access to radio for your music listening pleasure
  • Warm blankets

Wireless Internet

Feel free to take advantage of our free wi-fi in the office. Bring your laptop, tablet or any other electronic device to your visit and we will help you stay connected. You will find the password in our reception area.

Same Day Dentistry

We try our very best to do as much same day treatment as possible. However, every patients needs are different and we can’t ever guarantee same day treatment. Once the dentist takes a look and examines the area(s) of concern you and the dentist will discuss your options and if this procedure can be performed on this same day. We always want to provide our patient’s with convenient and fast ways to achieve their goals of same day treatment and we will if our schedule allows.

Next Day Dentures

We offer a next-day denture service that will allow you to receive custom, quality dentures in just over 24 hours. This process consists of three short appointments. First, a qualifying consultation with one of our doctors, then an-early morning appointment to get your custom denture fit and then a final delivery appointment the very next day. Please call to schedule a qualifying consultation today!

Dental Anxiety

Many people experience some anxiety when visiting the dentist. We certainly understand this and it has been our goal to help patients who are fearful have a positive and enjoyable experience at our office. Some of the ways we help our patients feel at ease are with complimentary earbuds and overhead TVs to help you relax during the appointment and laughing gas or anti-anxiety medication for those who may need it. We’ve found many patients enjoy stopping for a tour before their first visit. Please feel free to come by at any time to see our facilities and meet our friendly team. Or call today to schedule a complimentary consult to meet our wonderful doctors and discuss your main concerns.

Emergency Appointments

We know that having a dental emergency can be stressful and trying to find a dentist who can see you immediately can be difficult. We do our best to schedule your appointment for the very same day you call. Calling first thing in the morning is your best guarantee to see one of our dentists for a true dental emergency. Our online scheduling tool makes it easy to schedule an emergency appointment with us even before the office opens.

Cosmetic Dentistry

Our doctors have many years of experience in cosmetic dentistry and have learned advanced techniques from some of the leading experts in the field of cosmetic dentistry. Click here to schedule a complimentary consult to discuss your smile goals with one of our amazing doctors. They will develop a treatment plan that fits your needs and your budget. Check out some of our before and after photos here.

What makes us different

Extended Hours & Weekends

Emergency Care

We See Your Entire Family

We Accept Most Insurances

5 Star Customer Experience

Quality Office Space

What Our Patients Are Saying!

As a first time patient, I was warmly welcomed and every person I came in contact with was very friendly. I received a thorough cleaning and was very informed of my needs and any procedure that might be performed.

Cindy Covil

I have been a patient of Dr. Acton's for 19 years. You can trust him to listen to you and address your needs and/or fears. He has the most up to date procedures and invest in training all of the staff on both the latest techniques and customer service... I feel safe and well cared for at each of my appointments.

Darlene Germano

Dr. Acton is great at what he does and I highly recommend using Cary Family Dental as your new Dentist! PS - their new building is awesome and they have TVs on the ceiling so you can watch when you are getting cleaned!

Nathan Campbell

I have been with cary family dental for a few years now and always leave happy! I actually am looking forward to going to this dentist. All staff is always friendly and seem to really care about my well being.

Ida Kaeser
G HG H
14:07 12 May 22
Cary Family Dental has an excellent staff. They are all kind from start to finish. They make you comfortable when you get into the client rooms so that you can be totally relaxed while getting a cleaning, x-rays, or any other procedure. The dentists are very patient oriented and make you feel welcome. The dental assistants that have helped me are extremely knowledgeable and will answer any and all questions. Today, I had Karen as my dental technician. She is extremely professional, personable and her technique is flawless and painless. Way to go Karen. Keep up the good work! If you have not been to Cary Family Dental before and need your teeth cleaned, ask for Karen. You will be glad you did!
Angie PettyAngie Petty
19:54 04 May 22
Cary Family Dental is a great office. The staff were courteous, thoughtful, knowledgeable, and kind. The site is beautiful and comfortable. I really appreciated their efforts to support safety and social distancing too. I felt cared for from the moment I arrived till the moment I walked out the door.
Kylie SlusserKylie Slusser
16:58 04 May 22
I could not be happier with my choice to establish care with CFD! I am new to the area, so it was overwhelming to place my trust in a new practice to do cleanings, whitening, and more cosmetic things. My hygienist, Carrie, and Dr. Acton were nothing short of amazing. They explained everything thoroughly and made sure all my questions were answered before I left. I am super excited to continue my care through them and to see my end results!
Taylor TariqTaylor Tariq
14:08 04 May 22
This was the best experience I have ever had at a dentist. The office was clean, inviting, and not intimidating. The dental hygienist was communicative and comforting. I never felt judged for not having been to the dentist in a while and always felt at ease. The dentist was just as thoughtful and comforting. Couldn't recommend this practice enough.
Katie DelgadoKatie Delgado
15:56 28 Apr 22
Ameenah and Dr. Madden are amazing at what they do. I have never been a fan of going to the dentist, but they make the experience easy and comfortable. These ladies are amazing and get 5 stars for being professional lovely people.
Tammy McCollumTammy McCollum
18:14 21 Apr 22
Cary Family Dental is a great place to go to take care of your teeth. I do periodontal cleanings and always come to Karen (my favorite dental hygienist there) each time. She is super friendly, very professional, and provides exceptional service. You are always in good hands with Karen. Overall, the staff here are very gentle and kind. They explain very well the procedures and execute them flawlessly. Thanks again Karen and Cary Family Dental, can't wait to come back!
Ashley RoarkAshley Roark
20:05 14 Apr 22
The visit was awesome! They were kind and efficient in taking care of my teeth. After searching for a dentist office since my recent move down here, I can safely call this place my new dental home!
Shiela SieniShiela Sieni
14:55 06 Apr 22
Thank you so Much Dana and Dr. Madden. I can not tell you enough how much I appreciate you both and the staff. I could not have picked a better Dental Office.
E AdamE Adam
00:04 23 Feb 22
Great dentist. Very pleased with everything.Karen is my hygienist and she makes my visits very welcoming. Everyone here is very pleasant.
Jimmy RiordanJimmy Riordan
22:38 15 Feb 22
One happy camper! Karen is a superstar and actually she’s in very company. The entire staff is very nice and professional. I have never experienced such a comprehensive exam. I don’t have dental insurance so I purchased their plan and it’s a terrific value.Keep smiling.
Darlene GermanoDarlene Germano
21:58 24 Jan 22
Cary Family Dental is an excellent choice for your dental needs. I have been a patient of Dr. Acton's for 19 years. You can trust him to listen to you and address your needs and/or fears. He has the most up to date procedures and invest in training all of the staff on both the latest techniques and customer service. The front office staff is also always courteous and helpful. They handle all the insurance questions efficiently and with a smile. I feel safe and well cared for at each of my appointments.
MyGuyMyGuy
15:13 10 Jan 22
Everyone at this place is amazing. I've moved around quite a bit and this is the only dentist that I've found that made me feel very comfortable each and every time. They take the time to explain everything and all your options. Unfortunately, I have to leave because I moved further away, but I would absolutely highly highly recommend this Dentist to anyone without hesitancy.
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Call: 919-371-4428 or fill out this form

915 Kildaire Farm Rd Cary, NC 27511

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